Service Level Agreement

Customers are the most important priority for everyone at Arijea. Our goal is that all our customers are completely satisfied with our products and all interactions with our team.

Response Times

When you request support with an Arijea product we will respond within 24 business hours from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience.

Business Hours


Our business hours are Monday through Friday from 9am to 5pm Australian Eastern Standard/Daylight Time. We are closed on major holidays in New South Wales, Australia. To see our business hours in your timezone check timeanddate.com.

Note: responses will be delayed when the team attends Atlassian Summit (2-4 May and 12-14 September 2017).



Support Channels

Create Support Request

Submit a product support request through our JIRA Service Desk or raise a usage query via our Atlassian Answers topics for each product:

Requests made via Atlassian Answers will be responded to on a best-effort basis.

You can also call the Arijea Support team on +1 415 568 7064 or +61 447 541 202 during business hours.

Support Includes

  • Help with installation.
  • Help troubleshooting problems with Arijea add-ons.
  • Help identifying work-arounds.

Support Does Not Include

  • Product Training.
  • Customers who do not have a valid and current license or active subscription.
  • Support related to non Arijea add-ons.
  • Support for Confluence/JIRA issues.
  • Support for Confluence/JIRA versions that are no longer supported by Atlassian or Arijea add-ons.
  • Support in any language other than English (contact our international partners for support in your language).