Support

Usage question?

Ask a question on Atlassian Community, a forum for all Atlassian product related questions. The Easy Agile Support Team (and our power users) monitor Atlassian Community and respond promptly to usage queries.


Requests made via Atlassian Community will be responded to on a best-effort basis.

Need support?

Create Support Request

Submit a product support request through our JIRA Service Desk. Details on our response times can be found on Service Level Agreement.

To allow for quicker and more accurate responses please include as much information as possible on the initial request, including:

  1. Version of the add-on
  2. Version of the Atlassian product
  3. Web browser you are using
  4. Steps to recreate, including examples and screenshots

Our business hours are Monday through Friday from 9am to 5pm Australian Eastern Standard/Daylight Time. We are closed on major holidays in New South Wales, Australia. To see our business hours in your timezone check timeanddate.com.

Note: responses will be delayed when the team attends Atlassian Summit (2-4 May and 12-14 September 2017).